Terms Of Service
These are the terms and conditions on which We supply Goods to you.
Please ensure that you read these Terms carefully, and check that the details on the Order and in these Terms are complete and accurate, before you submit the Order. If you think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between you and Us.
When you submit the Order to Us, this does not mean We have accepted your order for Goods. If We are unable to supply you with the Goods, We will inform you of this and We will not process the Order.
These Terms will become binding on you and Us when We issue you with a written acceptance of an Order OR We contact you that We are able to provide you with the Goods, which We will also confirm in writing to you, at which point a contract will come into existence between you and Us.
If any of these Terms conflict with any term of the Order, the Order will take priority.
We shall assign an order number to the Order and inform you of it when We confirm the Order. Please quote the order number in all subsequent correspondence with Us relating to the Order.
Our website, catalogue and brochure are solely for the promotion of Our Goods in the UK.
The images of the Goods on Our website OR in Our catalogue or brochure are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that your computer's display of the colours OR the printed pictures accurately reflect the colour of the Goods. Your Goods may vary slightly from those images.
CHANGES TO ORDER OR TERMS
We may revise these Terms from time to time in the following circumstances:
(a) changes in how We accept payment from you;
(b) changes in relevant laws and regulatory requirements.
You may make a change to the Order for Goods at any time before We dispatch the Goods by contacting Us, except in the case of made-to-measure Goods. Where this means a change in the total price of the Goods, We will notify you of the amended price in writing. You can choose to cancel the Order in accordance of these circumstances.
Please note that timescales for delivery and delivery charges will vary depending on the availability of the Goods and your address. Please also note that We will use third-party carriers for the dispatch of your Order. Extra time for deliveries (for example to the Scottish Highlands and Islands or outside the UK) is sometimes necessary.
We will contact you with an estimated delivery date. Occasionally Our delivery to you may be affected by an Event Outside Our Control.
If you have asked to collect the Goods from Our premises, you can collect the Goods from Us at any time during Our normal working hours on weekdays.
Delivery of an Order shall be completed when We deliver the Goods to the address you gave Us or you collect them from Us.
Any Goods delivered to You by third-party carriers and/or on a pallet must be inspected by You immediately on delivery and you must immediately inform the delivery person and clearly write on the delivery paperwork details of any shortfalls, damaged goods, damaged packaging or other discrepancies. In addition you must immediately notify Us by telephone and give notice to Us in writing of such shortfalls, damaged goods, damaged packaging or other discrepancies within 24 hours or delivery accompanied by photographic evidence where appropriate. This will allow Us to take up the matter promptly with the third-party carrier. Please note however that this does not in any way affect your legal rights as a consumer in relation to Goods that are not as described or faulty.
If no one is available at your address to take delivery, (and it is not possible for delivery to be made through your letter-box), it is the standard practice of our third-party couriers to leave you a note that the Goods have been returned to Our premises, in which case, please contact us to rearrange delivery.
If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
The Goods will be your responsibility from the completion of delivery OR from when you collect the Goods from Us.
You own the Goods once We have received payment in full.
IF THE GOODS ARE FAULTY
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
If you are unhappy with the Goods for any reason or you change your mind outside of the ‘Cooling Off Period' referred to in Clause 12, please contact us. We may, at our sole discretion, accept Goods returned to us provided they are in their original packaging (repacked in the manner in which the Goods were delivered to you), are accompanied by a proof of purchase, are in a good and saleable condition and are returned to us within 30 days of receipt by you. If we accept the return of any Goods under this clause we will refund you the price you paid for the Goods however a handling charge of 15% of the price of the Goods and any delivery charges will be made.
This goodwill return policy is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
PRICE AND PAYMENT
The price of the Goods will be set out in Our price list in force at the time We confirm your Order. Our prices may change at any time, but price changes will not affect Orders that We have confirmed with you.
These prices include VAT. However, if the rate of VAT changes between the date of the Order and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
The price for the Goods excludes delivery costs, which will be added to the total amount due.
It is always possible that, despite Our best efforts, some of the Goods We sell may be incorrectly priced. We will normally check prices as part of Our dispatch procedures so that, where the Goods' correct price is less than Our stated price, We will charge the lower amount when dispatching the Goods to you. If the Goods' correct price is higher than the price stated on Our website or in Our catalogue or brochure, We will contact you to tell you and for your instructions. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, We do not have to provide the Goods to you at the incorrect (lower) price.
Where We are providing Goods to you, you must make payment for Goods in advance by credit or debit card. We will not charge your credit or debit card until We dispatch the Goods to you.
If you do not make any payment due to Us by the due date for payment, We may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Lloyds Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.
HOW WE MAY USE YOUR PERSONAL DATA
We will use the personal information you provide to Us to:
(a) provide the Goods;
(b) process your payment for such Goods; and
(c) inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us.
We will not give your personal data to any third party.